60+ eye-opening SaaS statistics (updated for 2024)

Software as a service, referred to as SaaS in the tech industry, have become cornerstone technologies for businesses and consumers all over the world.

These online applications are accessed directly on the internet, eliminating the need for clunky hardware, complex maintenance, and manual product updates.

SaaS solutions have revolutionized the way businesses work and grow, automating many of the processes that previously took hours of time or significant manual labor to complete.

Today, SaaS solutions exist in nearly every industry. Niche markets have taken on monikers like fintech, insurtech, fashion tech, health tech, food tech, etc…B2B, B2C organizations, and direct consumers use SaaS tools every day to increase professional and personal productivity.

In this article, we share 40+ compelling statistics on SaaS growth, spending, and more. Read through for a deeper understanding of this booming market, and how these technologies are adapting to new demands going forward.

Growth of the SaaS industry

The SaaS industry has seen unprecedented growth in recent decades, driven by an increasing preference for automation over traditional manual processes and legacy softwares. This growth is supported by private and public investors, and continues to increase exponentially in key markets. Let’s take a closer look at the widespread success of the SaaS industry and its predicted trajectory in the near future.

SaaS industry & funding

• 47% of venture capital funding in 2023 went to companies with a SaaS business model. (Dealroom)

• Early-stage SaaS companies received over $30 billion in VC investment in 2022. (Dealroom)

Source: Dealroom

• The global SaaS industry is worth more than US$237 billion. (Fortune Business Insights)

• The combined market value of the top 10 SaaS companies is above US$1.3 trillion. (Mike Sonders)

• It’s estimated that by 2025, 85% of business apps will be SaaS-based. (Bettercloud)

• By 2026, public cloud spending is predicted to exceed 45% of all enterprise IT spending. (Gartner)

• Marketing and sales remain the highest expenses of SaaS companies, amounting to 50% or more of their revenues. (McKinsey)

• End-users will have spent more than $438k on SaaS subscriptions since 2020. (Gartner)

• With 524% growth from 2013 to 2023, the cloud market index EMCLOUD outperformed MASDAQ, S&P 500, and the Dow Jones (Bessemer Venture Partners)

Source: Gartner

SaaS growth in key markets

The US, UK, Canada, and Germany have the most SaaS companies in the world, respectively. But the US leads with a huge margin, with more than 8x the number of SaaS businesses compared to the runner up, the UK.

Source: Statista 2022

• There are approximately 30,000 SaaS companies worldwide in 2023. Almost 15,000 of those are in the marketing sector. (Ascendix)

• The US has nearly 17,000 SaaS companies and 59 million customers worldwide. (Statista)

• The UK follows the US with 2,100 SaaS companies and 3 billion customers worldwide. (Aaron Wallis)

• Private SaaS funding in Europe is seeing 3.2x year over year growth. (Paddle)

• Investments in Indian SaaS companies increased to $4.5 billion in 2021, a 170% increase over 2020. (Economic Times)

Source: Economic Times India

• The SaaS industries in China, India, and Brazil are expected to grow by over 2x between 2020 and 2025. (Reply)

• Germany is expected to experience the largest increase in SaaS market growth from major markets by 2025, from €6.85 billion to €16.3 billion. (Statista)

• In 2021, there were more than 337 SaaS unicorns and 15 decacorns (valued at more than $10 billion USD) in the US. (SaaStr)

The biggest players in SaaS

• As of February 2024, Adobe is the largest SaaS company in terms of market cap, followed by Salesforce, and Intuit. (Mike Sonders)

• On G2, the top 3 rated SaaS apps for “Best Software Products 2023” are Zendesk, Freshping by Freshworks, and Hubspot Marketing Hub, respectively. (G2)

AI integrations in SaaS software

AI developments were undoubtedly among the biggest trends for 2023/24. This promises to continue for years to come. 

The following statistics highlight artificial intelligence’s integration into the SaaS industry.

• The global AI market reached US$196.63 billion in 2023. (Grand View Research)

• More than 25% of all American investment dollars went to AI-related startups in 2023. (Crunchbase)

• The AI SaaS market is expected to grow from US$73.8 billion in 2020 to US$1.5 trillion by 2030. (Verified Market Research)

• 35% of SaaS companies use AI today, while a further 42% intend to. (Dorik)

• AI-native tech companies are predicted to reach US$1 billion ARR 50% faster than other cloud services. (Bessemer Venture Partners)

• 38% of SaaS companies have incorporated generative AI features into their services. (Panintelligence)

• 15% of SaaS services have launched deep learning to products. (Panintelligence)

COVID-19’s effect on the SaaS industry

Pandemic-fueled restrictions forced many companies to implement work from home policies overnight. For both experienced and first-time remote workers, SaaS apps became essential resources to continue running business as usual–from video conferencing and company messaging apps (think Zoom and Slack), to cross-team collaboration platforms like Google Workspace and Microsoft Teams.

• Amid the COVID-19 crisis, the global market for web/video conferencing SaaS was estimated at $3.5 billion USD in 2020. This is projected to reach $7 billion USD by 2026. (Report Linker)

• Zoom reported US$540 million in 2019. This shot up to US$1.96 billion in 2020, and US$4.49 billion in 2023 (CompaniesMarketcap.com)

• Among enterprises, 30% reported significantly higher than planned spending on cloud usage due to COVID-19 (Flexera)

• There was a 176% increase in collaboration apps installed on enterprise devices after the COVID-19 crisis in May 2020 alone. (Impact My Biz)

• The global online collaboration market is expected to increase from $12.4 billion in 2019 to $13.5 billion in 2024 (Apps Run The World)

• As of 2022, the online collaboration market was valued at US$16.1 billion. (Global Market Insights)

• In 2020, 66% of US employees worked remotely due to COVID-19 fears and protocols. (PR Newswire)

The pandemic also sparked the Great Resignation, an economic trend that saw more than 40 million Americans quit their jobs in 2021. SaaS companies were not invulnerable to the Great Resignation, but numbers show that they were less severely impacted than other industries–notably the service, retail, and hospitality sectors.

• Medium-growth (10-50% annual revenue growth) SaaS companies saw around 11% quits over the year, while companies with less than 10% growth saw an average of nearly 15% of their workforce voluntarily leave during 2021. (SaaS Capital)

• The fastest-growing SaaS companies (annual growth rates over 50%) saw only half as much voluntary turnover as the slowest, around 7.5%. (SaaS Capital)

Source: SaaS Capital

SaaS operations (SaaSOps) now a bonafide business function

As Bettercloud explained in their 2020 report, “IT organizations are discovering that managing and securing SaaS environments at scale can be a very difficult and time-consuming process.”

This has fueled the need for teams that can design and implement frameworks that support smooth SaaS operations in fast-growing companies. Today, SaaSOps has evolved into a core IT discipline and priority for modern businesses.

• 94% of IT executives believe manual SaaS management methods lead to poor decision-making about SaaS spending. (Productiv)

• 48% of businesses want to improve their management of SaaS products in the next year. 54% want to optimize and find savings in their software spend. (Flexera)

• Companies with SaaSOps platforms use twice as many SaaS tools compared to non-SaaSOps businesses. (Bettercloud)

• 25% of IT teams say that they spend the majority of their time managing third-party vendors and business solutions. And 31% involves maintaining compliance and security. (Productiv)

SaaS security challenges

One of the biggest concerns for IT teams is the security of sensitive company data. The main risks are data leaks to the public, or former employees retaining data after off-boarding.

• 56% of enterprise apps aren’t managed, meaning no one pays close attention to things like renewal dates, licenses, app usage, security, and compliance. (Productiv)

• On average, it takes 7.12 hours to off-board a user across a company’s SaaS apps–without a SaaSOps platform. (Bettercloud)

• The biggest challenges in using public cloud for business are security (66%), compliance (60%), lack of staff training/experience (58%), privacy (57%), vendor lock-in (47%), and cost (40%). (Logic Monitor)

• Insider threats, which include former employees who retain access to an organization’s SaaS apps, are responsible for 22% of security incidents. (Security Boulevard)

• On average, every enterprise now has 4.3 orphaned apps and 7.6 duplicate apps. (Chief Martec)

How are SaaS tools used?

Millions of people around the world rely on SaaS tools everyday, most often with a desire to increase productivity and reduce costs. They enable teams to work faster and collaborate more efficiently than ever before. Companies also use SaaS tools to enhance customer experiences and create closer connections with their target audiences.

Logistically, this means an increasing number of businesses are transitioning their operations online. Cloud-based SaaS apps provide teams with increased accessibility, free from geographical constraints and real-time updates enabling quicker responsiveness. These have been game-changing resources for international and fast scaling workforces.

• SaaS is thought to be the most important tech in business success. (Exploding Topics)

• Around 45% of small and medium-sized businesses have most, or all of their business applications in the cloud. (AppDirect)

• A predicted 99% of companies will be using at least one SaaS system by the end of 2024 (SaaS Academy)

• Since the onset of COVID-19, B2B companies say digital interactions are two to three times more important to customers. (Copy Noise)

• 79% of businesses said that using a live chat tool helped increase customer loyalty, revenue & sales. (Kayako)

• On average, young companies (1-2 years old) start out with 29 SaaS apps. By the time they’re 3-6 years old, that number spikes to 103 apps. (Bettercloud)

Source: Bettercloud report

• In 2023, the average number of SaaS apps a business uses reached 371. That's 253 for SMBs, while mid market companies use 335 on average and enterprise firms average 473. (Productiv)

• The average company department uses 87 SaaS products. (Productiv)

• The average SaaS company has around 36,000 customers. This number goes up to 85,000 for public SaaS companies that mainly sell to SMBs. (Saastr)

• 66% of enterprises already have a central cloud team or a cloud center of excellence. (Web Tribunal)

What companies spend on SaaS tools

The amount of funds companies and consumers have spent on SaaS tools has skyrocketed in past years. For businesses, SaaS budget allocation often depends on the industry they’re in, what tools they need, and what their business priorities are. The size of the team also affects the amount of money spent on SaaS apps.

• Total end-user spend on SaaS apps was poised to exceed $172 billion USD in 2022, a near 450% increase since 2015. (Finances Online)

Source: Finances Online

• One study found that companies spend roughly US$7,900 per employee on SaaS software, more than healthcare. (Vertice)

• Another study states that the average spend per employee was US$9,600 in 2023, while SMEs specifically spend US$11,200 per employee. (Redline)

• Despite this, over 50% of SaaS licenses are unused for more than 90 days. (Redline)

• The average growth rate of spending on SaaS products is 58%. (Vendr)

• Freemium SaaS tools convert 25% more customers without the need for sales than free trials. (Copy Noise)

• Companies are using an average of 130 SaaS apps. (Vendr)

• Only 36% of traditional companies allocate budget to SaaS solutions and operations, while 44% of transitioning organizations set aside a budget for SaaS. (Finances Online)

The power of SaaS for finance teams

As our way of working continues to evolve, adoption of and reliance on SaaS technologies grows rapidly in all sectors. Automation tools and cloud-based softwares reduce significant costs and inefficiencies for business owners, managers, and IT teams.

It’s also evident that investing time and funds into a proper SaaSOps team is important to building the right company structure for effective and secure SaaS usage.

For finance teams, the benefits of SaaS solutions goes even further. Fintech tools like Spendesk streamline expense management and increase data accuracy, helping businesses spend smarter and safer. Real-time spend data helps you save time, boost productivity and build trust–all while giving employees more autonomy to make the best spending decisions.

Want to see how it works? Try Spendesk right here with an interactive walk-through.