Operations
We’re here to empower the revenue teams & maximize the impact of their actions through data, processes & tools. We mix strategy, analysis and a business partner mindset to build a scalable revenue engine.
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Top Employer on Glassdoor
4.6/5 on Glassdoor
A word from our Director of Operations
Operations is about building and rolling out the right processes, systems and tools to empower our 200+ Sales, CS & Marketing team members. We learn a ton of new things and love solving challenges together. If you’re up for an ambitious challenge, join us!
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Vincent Terol, Director of Operations @Spendesk
A few of our exciting projects
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New segmentation
We needed to understand our customers better and align the revenue teams (CS, Sales, Marketing) with the right messaging. We picked new segmentation criteria and then implemented them into our systems (from Salesforce to Pigment). Key result? We doubled our ARR in 2021!
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New pricing & packaging
We introduced new packages in 2021 and needed to roll these out to our customers. We led cross-team initiatives including: pitching the new packaging to thousands of customers, building targets and compensation models, and training the Customer Success team. Overall, this project improved our customer retention rate. Our customers highly appreciated the new features we offered.
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Commercial hub
We needed to give our Sales and CS team the best environment, and make their lives easier. We gathered all our Sales and CS knowledge in one accessible place - both internal training materials and client-facing documents. This let the Sales team access knowledge directly from Salesforce (their key tool) and the Ops team get insights from their usage.
One tribe with four squads
Growth Operations
Our missions:
Drive go-to-market planning and execution
Work closely with Sales and Marketing to execute campaigns
Analyze and understand our business to make strategic investments
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Commercial Enablement
Our missions:
Provide Sales and Customer Success teams with the resources and trainings they need to perform, in a consistent and sustainable way
We centralize and standardize best practices so that the organization can scale
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Buyer & Customer Operations
Our missions:
Strategy: Define processes that foster alignment and set the operational strategy for our revenue team
Efficiency: Maximize team efficiency and productivity through process improvements
Insights: Ensure that data is shared freely between all go-to-market functions, so they can be more effective. Provide insight and recommendations to our revenue leaders
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Productivity & Efficiency
Our missions:
Invent creative and technical solutions to overcome business challenges
Maximize team efficiency and productivity through our systems and tools
Improve usage and adoption of our processes and tools
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Growth Operations
Our missions:
Drive go-to-market planning and execution
Work closely with Sales and Marketing to execute campaigns
Analyze and understand our business to make strategic investments
Commercial Enablement
Our missions:
Provide Sales and Customer Success teams with the resources and trainings they need to perform, in a consistent and sustainable way
We centralize and standardize best practices so that the organization can scale
Buyer & Customer Operations
Our missions:
Strategy: Define processes that foster alignment and set the operational strategy for our revenue team
Efficiency: Maximize team efficiency and productivity through process improvements
Insights: Ensure that data is shared freely between all go-to-market functions, so they can be more effective. Provide insight and recommendations to our revenue leaders
Productivity & Efficiency
Our missions:
Invent creative and technical solutions to overcome business challenges
Maximize team efficiency and productivity through our systems and tools
Improve usage and adoption of our processes and tools
A friendly team from all walks of life
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5 steps and you're in
Recruitment process
Our open positions
There is no position open at the moment
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